Frequently Asked Questions

Virtual Medical Visits

VirtualHealthConnect is a fast, easy way to see a provider. You can have private, secure video visits with a provider anytime.

VirtualHealthConnect offers:

Your choice of healthcare providers
Video visits using the web or mobile app
Consultation, diagnosis—even prescriptions (when appropriate)

Provider visits on VirtualHealthConnect are pretty much like traditional provider visits. Most last about 10 minutes, but providers will spend more time with you if you need it. Your provider will review your history and talk with you about the reason for your visit. Most of the time your provider will be able to provide a diagnosis and treatment plan during your visit, and can prescribe medication if necessary.

While it can't take the place of your family provider, this service can be a great alternative to a traditional provider's office or urgent care visits. The following situations are perfect examples of when you might use VirtualHealthConnect:

Your regular provider's office is closed or can't see you for a few days and you don't want to go to an urgent care center or hospital emergency room.
You'd like a diagnosis and treatment for a common health concern (like a cold, cough, allergies, the flu, pinkeye, rashes, etc.).
You think seeing a provider would be a good idea but you can't fit it into your schedule.
You'd like a second opinion.

Yes! To have a visit for your child, create your own profile first. Once you've selected a provider, you’ll be asked who the visit is for. There, you can enter your child’s information for the visit.

It depends on whether your regular provider is a VirtualHealthConnect participant. If not, you will be able to choose from a list a qualified, participating providers. In some instances, you might log on and see providers who are part of your local hospital’s larger network of health care professionals.

VirtualHealthConnect is available in most states. Please note that you will only have access to providers who are licensed in the state in which you are physically located at the time of service. Prescription regulations may differ by state.

Payment and Health Insurance

We require a credit/debit card for payment at the time of the visit, and payment is made before the visit starts. Payments are secure and your credit card information is not stored.

If your visit is disconnected before completion for any reason, you will not be charged. If you've had a visit and believe you were charged incorrectly, please contact us at 1-844-321-WELL(9355).

No. We do not currently accept health insurance for payment or co-payment.


If a prescription is necessary, you can choose to have your provider send it electronically to your most convenient, available pharmacy. You will be given the option to select your nearest pharmacy before you begin your visit.

VirtualHealthConnect providers can prescribe most common medications. Our providers provide prescriptions in accordance with state laws and when medically appropriate.

Prescriptions for controlled medications (including narcotic pain medications, benzodiazepines, etc.) cannot and will not be filled. Please contact your prescribing provider for refills.

Privacy and Security

Your privacy and the security of your health information are of the utmost importance to us. Just as it is with a traditional provider’s visit, your information will be guarded and we will never share any of your information with anyone you do not designate.