Frequently Asked Questions

Virtual Medical Visits

VirtualHealthConnect is a faster, easier way to see a doctor. You can have video visits with a doctor anytime. It's easy to use, private, and secure.

VirtualHealthConnect offers:

  • Your choice of board-certified physicians and advanced practice providers
  • Video visits using the web or mobile app
  • Consultation, diagnosis—even prescriptions (when appropriate)

Doctor visits on VirtualHealthConnect are pretty much like traditional doctor visits. Most last about 10 minutes, but providers will spend more time with you if you need it. Your provider will review your history and talk with you about the reason for your visit. Most of the time your provider will be able to provide a diagnosis and treatment plan during your visit, and can even prescribe medication if necessary.

While it can't take the place of your family doctor, this service can be a great alternative to traditional doctor's office or urgent care visits. The following situations are perfect examples of when you might use VirtualHealthConnect:

  • Your regular doctor's office is closed or can't see you for a few days and you don't want to go to an urgent care center or hospital emergency room
  • You'd like a diagnosis and treatment for a common health concern (like a cold, cough, allergies, the flu, pinkeye, rashes, etc.)
  • You think seeing a doctor would be a good idea but you can't fit it into your schedule.
  • You'd like a second opinion

Yes! To have a visit for your child, create your own profile first. Once you’ve selected a doctor, you’ll be asked who the visit is for. There, you can enter your child’s information for the visit.

It depends on whether your regular doctor is a VirtualHealthConnect participant. If not, you will be able to choose from a list a qualified, participating providers. In some instances, you might log on and see providers who are part of your local hospital’s larger network of health care professionals.

A: VirtualHealthConnect is available in most states. Please note that you will only have access to providers who are licensed in the state in which you are physically located at the time of service. Prescription regulations may differ by state. See our telehealth availability map for more information.

Payment and Health Insurance

We require a credit/debit card for payment at the time of the visit, and payment is made prior to the visit start. Payments are secure and your credit card information is not stored.

If your visit is disconnected before completion for any reason, you will not be charged. If you’ve had a visit and believe you were charged incorrectly, please contact us.

We do not currently accept health insurance for payment or co-payment.


If a prescription is necessary, you can choose to have your provider send it electronically to your most convenient, available pharmacy. You will be given the option to select your nearest pharmacy before you begin your visit.

VirtualHealthConnect providers can prescribe most common medications. Our providers only provide a prescription in accordance with state laws and when medically appropriate.

Prescriptions for controlled medications (including narcotic pain medications, benzodiazepines, etc.) cannot and will not be billed. Please contact your prescribing provider for refills.

Privacy and Security

Your privacy and the security of your health information are of the utmost importance to us. Just as it is with a traditional doctor’s visit, your information will be guarded and we will never share any of your information with anyone you do not designate.